hm88 Privacy
Policy

1. Introduction and Purpose of This Policy

hm88 is a platform that takes users' personal information seriously. This Privacy Policy explains what information we collect about you when you visit the hm88 website, create an account, or use our services, and how we use and protect it.

By accessing and using the hm88 platform, you confirm that you have read and understood this policy and agree to its terms. We reserve the right to update this policy from time to time, and any changes will be published on this page. Continuing to use the platform after an update is considered acceptance of the revised policy.

2. Information We Collect

2.1 Information You Provide Directly

When you open an account on hm88, make a deposit or withdrawal, or contact customer support, you will need to provide the following information —

• Full name and date of birth (to verify you are 21+)
• Mobile phone number and email address
• Payment details (KBZPay, Wave Money, AYA Pay account numbers)
• Identity documents required for background verification

2.2 Information Collected Automatically

When you visit the website, we automatically collect the following device-related information —

• IP address and computer/mobile device information
• Browser type and version
• Pages viewed, game history, and session duration
• Operating system (OS) of the device you are using

2.3 Cookies and Supporting Technologies

We use cookies and similar technologies to remember your preferences, manage sessions, and measure website usage. You can block cookies through your browser settings, but note that some services may not work properly as a result.

3. How We Use Your Information

Collected personal data is used only for the following purposes —

• Account registration, identity verification, and security protection
• Processing deposits and withdrawals
• Providing customer support (24/7 live chat and email)
• Preventing financial fraud and money laundering
• Ensuring compliance with Responsible Gaming policies
• Analyzing data to improve the platform
• Sending service-related notifications you have opted into

We do not sell or rent your personal data to third-party advertisers.

4. Data Sharing and Disclosure

hm88 may share your personal data with third parties only in the following circumstances —

4.1 Service Providers

Service providers that handle payments — such as KBZPay, Wave Money, and AYA Pay — receive only the data needed to carry out their services. These companies are contractually required to use it solely for the purposes we specify.

4.2 Legal Requirements

We may disclose personal data if we have a legal obligation to do so following a court order or other legal process. Where possible, we will notify you in advance.

4.3 Business Changes

Personal data may be transferred in the event of an acquisition, merger, or sale of assets. If this occurs, we will notify you in advance.

5. Data Security

hm88 uses appropriate security measures to protect your personal data —

• Data transmissions are protected with SSL (Secure Socket Layer) encryption
• Data storage is protected with access controls
• Staff can only access the data they need, and audit logs are properly maintained
• Payments are processed exclusively through secure, isolated service providers
• We conduct regular security audits of our platform

However, you should be aware that no data transmission over the internet can be guaranteed 100% secure. Keeping your account password confidential and not sharing it is your own responsibility.

6. Data Retention Period

We retain your personal data only for as long as necessary —

• Active accounts — for as long as you continue using the platform
• Closed accounts — for an appropriate period after closure to meet financial legal requirements and resolve any disputes
• KYC (Know Your Customer) records — for a period in line with applicable law

After the retention period expires, data will be securely deleted or anonymized.

7. User Rights

As a customer of hm88, you have the following rights —

• Right to Access — You may request a copy of the personal data we hold about you
• Right to Rectification — You may request correction of inaccurate or incomplete data
• Right to Erasure — You may request deletion of your personal data, to the extent permitted by law
• Right to Restriction — You may request that we restrict how your data is processed, with valid grounds
• Right to Portability — You may request your personal data in a machine-readable file format
• Right to Object — You have the right to object to certain types of personal data processing

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. Your request will be handled accordingly.

8. Protection of Minors Under 21

hm88 services are intended for adults aged 21 and above only. We do not knowingly collect personal data from individuals under 21. If we believe we have inadvertently received information from a person under 21, we will take immediate steps to delete that data.

9. Third-Party Services

The hm88 platform may have connections with payment providers and game software providers. The privacy policies of these third-party websites or services are not under our control. We encourage you to read the relevant policies carefully whenever you visit those sites.

10. Policy Changes

We reserve the right to update this privacy policy from time to time. If significant changes occur, we will notify you upon login or by email. The date of the latest revision is shown at the top of this policy.

Continued use of the hm88 platform after any changes are published will be taken as your acceptance of the updated policy. If you do not agree with the changes, you may contact customer service to close your account.

11. Contact Us

If you have any questions about this policy, you can reach hm88's data privacy team through the following channels —

• Email — [email protected]
• 24/7 live chat — contact us directly on the platform

We will handle your request as quickly as possible.